Frequently Asked Questions

General Questions about PDF Downloads

Do I have to print my purchased sheet music right away?
Can I access my Digital Download from anywhere?
Why can't I view the entire song before buying it?
Will the sheet music be saved on my computer?
What software do I need to view and print my sheet music?
Can I use a Digital Download on my iPad?
I don't like the digital sheet music I ordered. Can I get a refund?
Why can’t I see my newly purchased Digital Download title in my Digital Library?

Viewing Questions
My music does not appear when I click the Digital Download title.

Printing Questions
Can I print the Digital Download from my iPad or mobile device?
How many times can I print my Digital Download?
What is the Digital Download watermark?

General Questions about Digital Downloads

Do I have to print my purchased sheet music right away?
No, you can download the title to your computer or mobile device, and print it when you need it. Once you’ve downloaded the file to your computer, Internet access is not required to print the music.

Can I access my Digital Download from anywhere?
Yes, if you already downloaded the music to your computer or mobile device, you’ll have immediate access to the music.
You can also view and print your digital title from any computer or mobile device by logging into your account and browsing to My Digital Library.

Will the sheet music be saved on my computer?
Yes, once you’ve downloaded the Digital Download title, it will be saved to your computer or mobile device.  Due to copyright laws, the sheet music files cannot be electronically distributed. Prints are restricted to the number of copies purchased.

What software do I need to view and print my sheet music?
You do not require any special software to view or print your music. 

Can I use the Digital Product on my iPad?
Yes, there’s no special app required. Simply click and view your music instantly. 

I don't like the digital sheet music I ordered. Can I get a refund?
Due to the nature of the service we cannot offer a refund of your digital title after it has been purchased, unless there was a problem downloading, viewing, or printing it. If you experience trouble with your download, contact us at info@musicshopeurope.com. Please include details with a screenshot of the error along with your order number.

Why didn’t I see my newly purchased Digital title in my account?
Your order might be still processing. Sign out of ‘My Digital Library’, and then sign in after 10 minutes. There’s also a possibility you may have created another account; therefore confirm you’re signing in with the email address associated with your order.

Viewing Questions

My music does not appear when I click ‘My Digital Library’ or when I click on the title
You may want to confirm you have the latest version of Adobe Reader. For the latest version, visit get.adobe.com/reader. If you’ve installed the latest version have Adobe Reader and are still unable to view the music, please contact us at info@musicshopeurope.com and include your order number.

Printing Questions

Can I print the digital title from my iPad or mobile device?
Yes, you’ll be able to view and print on virtually any platform, including Windows®, Mac OS, and mobile platforms including Android™ and iOS for iPhone and iPad.

How many times can I print my digital title?
You are only licensed to print as many copies as you have purchased. You may replace a destroyed or lost copy. However, you may not distribute the digital title to others or print more copies than purchased for use by others. (i.e., you may not print individual copies for friends or students).
To comply with copyright regulations, you are only permitted to print the number of copies purchased. A watermark is printed at the bottom of each page to insure copyright compliance.

What is the digital title watermark?
At the bottom of every page a watermark is printed to comply with copyright laws and regulations. The watermark contains our company name, order number, number of copies purchased, your name, and date of purchase.